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WARRANTY

Thank you for choosing ONEAER. We provide a three-year limited warranty from the date of purchase under normal use, subject to the terms and exclusions outlined below. Our products are designed to be lightweight, reliable, and beautifully crafted.

Support & Repair

ONEAER offers repair services for all wheelset series. Following inspection, damaged components will be repaired or replaced where possible. We will inform you of any applicable repair or replacement costs.

Rim Warranty

ONEAER rims are covered by a three-year limited warranty from the date of purchase under normal use, subject to the terms and exclusions outlined below.

  1. JAPAN

    1. CORRIDORE
    2. 〒619-0216 京都府木津川市州見台4丁目1-5 新興ビル301
    3. +81 774-39-7757
    4. nakata@corridore.co.jp

  2. THAILAND

    1. Bike Terminal
    2. Bang Chalong, Bang Phli District, Samut Prakan 10540, Thailand
    3. +66-86-830-4999
    4. pojvim@hotmail.com

  3. Africa, Madagascar

    1. C-Way
    2. 22a Prinses Street, Standerton, 2430, South Africa
    3. +27177125090
    4. sales@cwaydistributors.com

  4. Spain

    1. UNDO STUDIO｜Tim Muesen
    2. Vizcaya, Spain
    3. +34-688-75-86-33

  5. OTHER COUNTRIES

    Please provide ① detailed photos of rim damage, ② photos of rim serial number, ③ photos of proof of purchase, and email to info@oneaer.com.
    We will reply to you as soon as possible with according warranty procedures.

Rim Warranty Does Not Cover

  1. Normal wear and tear.
  2. Self-disassembly, assembly and modification.
  3. Malicious damage.
    Malicious damage and dishonest about the warranty are unacceptable, violator will be cancelled the privilege of the warranty and reserve the right of legal prosecution.
  4. Not purchased by the original purchaser (Second hand product).

Warranty Procedure

When you suspect your wheels are malfunctioning:

  1. Stop using immediately.
  2. Send back the wheels to service center where you pick up.
  3. Once the service center accepts the case, we will keep you update with the progress.
  4. Other charges from service centre (e.g. bike disassemble) is not covered in ONEAER warranty.